Privacy Policy – Field One Agent

1. About Field One Agent

Field One Agent (“App”) is an enterprise workforce mobility and operational tracking application developed by Cloud Ingenious, a Salesforce consulting and implementation partner.

Cloud Ingenious provides Salesforce-based business solutions and related operational products to enterprise clients. As part of these services, Field One Agent is provided to authorized client organizations for workforce attendance management, employee tracking, route visibility, and operational monitoring.

The App is integrated with the client organization’s Salesforce environment and functions as a workforce mobility extension for Salesforce-based operational workflows.

The App is not intended for public consumer use.

Access is restricted only to:

• Employees authorized by a client organization
• Users assigned credentials by the client organization or Cloud Ingenious
• Personnel approved to access connected enterprise systems

Users cannot independently register for unrestricted public access.

2. Purpose of the App

Field One Agent is designed exclusively for enterprise workforce attendance management, employee location tracking, and operational monitoring for organizations using Salesforce-based workflows.

The App enables:

• Employee Punch-In and Punch-Out attendance
• Real-time field employee tracking during active work sessions
• Route and territory visibility
• Visit and meeting verification
• Attendance and productivity tracking
• Salesforce-integrated operational reporting and analytics

The App functions similarly to enterprise logistics and workforce systems where tracking is enabled only during active work sessions and automatically stops once the session ends.

3. Information We Collect

We may collect and process the following categories of information:

A. Attendance & Session Information

• Punch-In timestamps
• Punch-Out timestamps
• Session duration
• Attendance activity logs
• Operational session records

B. Precise GPS Location Information

During active work sessions only, the App may collect:

• Latitude
• Longitude
• Timestamped movement records
• Route activity information

Location data is collected solely for workforce attendance and operational management purposes.

C. Usage Information

We may collect:

• Feature usage data
• Session activity logs
• Technical diagnostics
• Error and crash reports
• Performance analytics

4. Information We Do NOT Collect

Field One Agent does NOT collect or access:

• Personal contacts
• SMS or call logs
• Photos or media galleries
• Camera recordings
• Microphone recordings
• Browser history
• Personal social media content
• Unrelated personal device files

The App collects only information necessary for authorized workforce operations.

5. Precise Location Information

When users utilize attendance or field activity features, Field One Agent collects and processes precise GPS location information from the mobile device, including latitude, longitude, and associated timestamps.

This information is used strictly for:

• Attendance verification
• Workforce deployment tracking
• Route and territory monitoring
• Visit verification
• Operational reporting
• Salesforce-integrated field operations
• Compliance and audit purposes

Location information may be associated with:

• Employee ID
• Device identifier
• Attendance session records
• Organization account information

Location records are retained only as long as reasonably necessary for:

• Operational requirements
• Organizational policies
• HR processes
• Contractual obligations
• Legal and compliance requirements

Users may disable device GPS permissions through device settings at any time; however, doing so may prevent the App from functioning properly for operational attendance purposes.

6. Background Location Collection

Google Play Disclosure

Field One Agent collects location data in the background, including when the App is minimized or the device screen is locked, strictly during active work sessions.

Background location access is necessary to maintain uninterrupted and accurate workforce tracking while employees are actively on duty.

Background Tracking Rules

• Tracking starts only when the employee taps “Punch In”
• Tracking stops immediately when the employee taps “Punch Out”
• No location data is collected:
  • Before punch-in
  • After punch-out
  • During leave or off days
  • Outside active work sessions

Background location information may be associated with:

• Employee ID
• Device ID
• Attendance session records
• Organization account information

Users may withdraw location permissions at any time through device settings, though certain App functionality may no longer operate correctly.

7. Salesforce Integration & Enterprise Processing

Information collected through the App may be transmitted to and processed within connected Salesforce environments for purposes including:

• Workforce attendance management
• Employee deployment monitoring
• Route and territory visibility
• Customer visit verification
• Operational reporting and dashboards
• Workflow automation
• Compliance and audit requirements
• Salesforce-based field operations management

The App primarily functions as an operational mobility platform supporting Salesforce-integrated enterprise workflows.

Client organizations control:

• User access permissions
• Workforce policies
• Data visibility
• Operational configurations
• Internal usage policies within their Salesforce environment

Cloud Ingenious does not use collected location information for:

• Advertising
• Public profiling
• Consumer behavior analysis
• Sale of personal data
• Unrelated third-party marketing

8. How We Use Information

We use collected information to:

• Provide and maintain App functionality
• Verify attendance and workforce activity
• Enable operational tracking and reporting
• Support Salesforce-integrated workflows
• Improve service reliability and security
• Troubleshoot technical issues
• Prevent fraud or unauthorized access
• Comply with contractual and legal obligations

9. Data Sharing & Disclosure

Cloud Ingenious does not sell personal information or employee location data.

Information may only be shared with:

• Authorized client organization administrators
• HR and operational management teams
• Connected Salesforce environments
• Approved service providers supporting App infrastructure
• Affiliates operating under confidentiality obligations
• Government or regulatory authorities where legally required

Access to information is restricted to authorized personnel only.

10. Data Retention

We retain personal and operational information only for as long as reasonably necessary for:

• Workforce management
• Operational reporting
• Legal compliance
• Security purposes
• Contractual obligations
• Audit and dispute resolution

Retention periods may vary depending on client organizational policies and applicable laws.

11. Data Security

Cloud Ingenious implements commercially reasonable administrative, technical, and organizational safeguards to protect information against:

• Unauthorized access
• Misuse
• Loss
• Disclosure
• Alteration
• Destruction

While we strive to use industry-standard protections, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. User Rights

Subject to applicable laws and organizational policies, users may:

• Request access to their information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw permissions through device settings

Certain operational or legal obligations may require continued retention of specific records.

13. Organizational Responsibility

Client organizations deploying Field One Agent are responsible for:

• Assigning authorized users
• Managing employee access permissions
• Informing employees regarding workforce tracking practices
• Ensuring lawful deployment within their organization
• Managing Salesforce configurations and access controls

Cloud Ingenious provides the underlying platform infrastructure and related technical services.

14. Children’s Privacy

Field One Agent is intended strictly for professional workforce use and is not designed for individuals under the age of 18.

We do not knowingly collect information from minors.

15. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted within the App or associated services with a revised “Last Updated” date.

Continued use of the App after updates become effective constitutes acceptance of the revised Privacy Policy.

16. Contact Us